MAS Client Portal

MAS Medical Staffing, a better approach to staffing through technology and human connection.

Project Type

UX Design

Systems Design

Role

Lead UX Designer

The Problem

MAS Medical Staffing required an updated client portal to work with their new MAESTRA app and other entities within their business.

Team

Adam Fox UI Designer

Madeline Nicholas Senior Project Manager

Ben Burrows Chief of Digital and Experience

MERGE Advertising Services

Background

MAESTRA Promotional Photo

As a bridge between medical facility and nursing staff, the MAS Client Portal sits at the core of MAS's client experience. Up until 2023, the original design had provided a base line for communication between facility, MAS, and MAS nursing staff. However the need arose for an updated nursing application, MAESTRA. Subsequently, this created a need for the MAS Client Portal to be updated to accommodate the needs of the new application.

Research

The first thing the MERGE team and I noticed while working on MAESTRA was the clear need for a client dashboard. MAS has historically had to manage the scheduling needs for their facilities hands-on due to challenges with the legacy portal. We found the legacy portal had not been well adopted by clients in the past due to it's poor usability and lack of purposeful function.

Key Experience Themes

A single, integrated platform - per diem, block booking, and travel all in one place for facilities to manage their staffing needs
Bulk scheduling to help with time and efficiency
Expand adoption by allowing for mobile and tablet accessibility
Complete and actionable information around staffing
Real-time communication to provide prompt turn around

MAS Client Portal Legacy

Lo-fi wireframe of the dashboard

Approach

The main challenge of this portal was to balance scheduling block booking, per diem and travel, along with the ability to screen caregivers. To tackle this, we created a complex scheduling system that allowed for multiple different users in a single facility. Users can input the facility's needs and the MAS marketplace finds qualified caregivers from their team.

By creating a dashboard, the MAS client portal became more of a 'self-serve' product, which saved time for both the client user and MAS employees. The dashboard allows the user to quickly glance at their day and see if there are any immediate items that need action.

Wireframes showing the process of scheduling a shift for both desktop and mobile

Solution

The MAS Client Portal now offers the User:

The ability to add shift needs in seconds, from days, weeks, and even months in advance.
Manage proposed staff, boost rates for unfilled shifts, and review your upcoming schedule all from an unified dashboard
Receive real-time notifications when a candidate requests a facility's open shift.
Access 24/7 support from MAS top-notch client services and scheduling teams
A full dashboard that allows the user to view and prioritize important time sensitive tasks

Promotional image of the MAS Client Portal

Promotional video for the MAS Client Portal created by Hailey Holden and MAS Medical Staffing marketing department

Promotional image of Client Portal scheduling on desktop and mobile

Conclusion

The MVP of this project was the creation of a dashboard, scheduling page, and settings. During the design phase, requirements and designs were created for the next phase of this project which will include a way for facilities to manage timesheets and contracts.

More about the MAS Client Portal

Additional Findings

After creating the Client Portal, further needs were identified to be addressed before launch

An interactive guide for users to navigate the new product
A product landing page to send to clients
An administrative portal to help with back end needs between the Client Portal and MAESTRA

Client Dashboard, Scheduling, and Login

MAS Admin Portal

An additional reporting system for those within the MAS organization.

Project Type

UX Design

Systems Design

Role

Lead UX Designer

The Problem

MAS Medical Staffing needed a system to help them track specific day to day data, as well as a way to manually make important changes to timecards for accuracy and efficiency

Team

Simrit Jhita Business Analyst

Madeline Nicholas Senior Project Manager

Ben Burrows Chief of Digital and Experience

Background

Preview of the first version of the Admin Portal.

After the MAESTRA app and the Client portal were finished, there was an obvious need for reporting that was no longer available via a previously used third party system. The goal with the Admin Portal was to capture important daily reporting such as calculating remaining hours to fill, filled hours, and more. The portal also needed a validation page to manually override any issues with the app reporting in real time; in addition to any user born mistakes.

Approach

The first step in creating the Admin Portal was developing a dashboard with quick, at a glance, reporting for our staffing team. The goal with this project was to create something that matched the feel of other new products from the company. I took the approach of widgets to work with MAS's increased need for diverse forms of reporting.

Conculsion

At the start of the project, we focused on creating MAESTRA and the MAS Client Portal. Throughout the process, we discovered we also needed an admin portal, user documentation guides, and promotional websites to go along with the new products and changes to the MAS ecosystem.